Legal Agreement

Terms of Service

Effective Date: January 13, 2026

1. Acceptance of Terms

By accessing or using the Tanero platform, you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use immediately.

2. Services Description

Tanero provides a SaaS platform for real estate agents, including AI assistants, CRM, telephony, and website hosting. We reserve the right to update or modify features at any time.

3. User Accounts

You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.

4. Billing, Wallet, and Payments

Subscriptions

Base plans are billed monthly in advance.

Pay-As-You-Go Wallet

Certain features (e.g., telephony minutes, SMS, AI tasks beyond plan limits) operate on a usage basis. You agree to maintain a sufficient balance in your wallet or authorize us to charge your payment method for overages accrued.

Non-Refundable

Fees are non-refundable except where required by law.

Late Payments

Failure to pay outstanding invoices may result in service suspension.

5. Acceptable Use Policy (AUP)

To ensure compliance with our partners (AWS, Twilio, Meta), you agree NOT to:

  • SpamSend unsolicited bulk emails or SMS in violation of CAN-SPAM or similar laws.
  • RobocallsMake automated calls without recipient consent (TCPA violation).
  • Illegal ActivitiesUse the platform for fraudulent or illegal purposes.
  • Reverse EngineeringAttempt to copy or reverse-engineer the AI features or source code.
Violation of this section will result in immediate termination of your account.

6. AI Disclaimer

Tanero utilizes artificial intelligence to assist in tasks.

  • Accuracy: AI models may occasionally produce incorrect information ("hallucinations").
  • Liability: You are responsible for reviewing all AI-generated emails, contracts, and content before use. Tanero is not liable for errors made by the AI.

7. Intellectual Property

You retain ownership of your customer data and listings. Tanero retains ownership of the platform, code, and AI workflows.

8. Limitation of Liability

To the maximum extent permitted by law, Tanero shall not be liable for indirect, incidental, or consequential damages arising from the use of the service.

9. Governing Law

These terms are governed by the laws of Ontario, Canada.