1. Agreement and Scope
These Terms of Service form a binding agreement between you and Tanero (“Tanero,” “we,” “us,” or “our”) governing access to and use of the Tanero websites, applications, connected services, Orbit, Smart Tools, communications features, websites created through Tanero, and related services. By creating an account, activating a feature, connecting a third-party account, or using the Services, you accept these Terms and the Privacy Policy. If you use Tanero for a brokerage, team, company, or other organization, you represent that you have authority to bind that organization.
2. Eligibility
You must be legally capable of entering a binding contract and may use Tanero only where permitted by applicable law and professional rules.
3. What Tanero Is
Tanero is a software operating and automation platform for real estate professionals. It is not a real estate brokerage, lawyer, law firm, lender, accountant, tax adviser, financial adviser, appraiser, title company, insurer, or government authority. Tanero does not represent you or your clients in a transaction and does not replace professional judgment.
4. Professional and Legal Responsibility
You remain solely responsible for:
- maintaining all licences, registrations, insurance, brokerage approvals, and professional qualifications required for your work;
- the accuracy, lawfulness, and completeness of information supplied to Tanero;
- compliance with fair housing, human rights, anti-discrimination, accessibility, privacy, telemarketing, call-recording, marketing, advertising, brokerage, MLS, and industry rules;
- obtaining and documenting consent where required;
- reviewing contracts, prices, commissions, legal or financial advice, binding commitments, and other sensitive matters before relying on or sending them;
- supervising employees, contractors, assistants, and team members using your account.
5. Accounts and Security
You must provide accurate account information, protect credentials, use reasonable security controls, and notify us promptly of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by Tanero’s breach of its legal obligations.
6. Connected Accounts and Permissions
By connecting Gmail, Outlook, calendars, telephony, social media, websites, or other third-party accounts, you authorize Tanero and its service providers to access, read, synchronize, create, send, modify, or delete information only as necessary to provide the features you enable and within the permissions you grant. You represent that you are authorized to connect each account and process the data contained in it. You may disconnect an integration or withdraw permissions, but doing so may stop synchronization, automation, communication, or other dependent features. Deletion and retention are governed by the Privacy Policy.
7. Orbit
Orbit allows users to issue natural-language instructions, request summaries, search authorized account information, organize work, prepare actions, and execute supported administrative tasks. Orbit may misunderstand instructions, omit information, or produce inaccurate output. You must use appropriate judgment before approving sensitive, irreversible, legal, financial, pricing, commission, contractual, or professional actions.
8. Smart Tools and Automation
Smart Tools may analyze communications, create or update contact records, build context, qualify prospects, generate drafts, recommend actions, follow up, schedule, reschedule or cancel appointments, update workflows, and, when enabled by you, perform automated actions. AI-generated output may be incomplete, outdated, or inaccurate. You remain responsible for configuring automation, reviewing items routed for manual approval, maintaining appropriate oversight, and correcting errors when discovered. Tanero may route matters for human review when they appear to require agent judgment or involve sensitive legal, financial, pricing, commission, meeting-link, location, or commitment information. Tanero does not guarantee that every sensitive matter will be detected or routed correctly.
9. Approval and Auto Modes
Where available, you may choose approval-based or automatic operation. Approval mode requires your confirmation for designated actions. Automatic mode authorizes supported actions within your configuration and permissions. You are responsible for selecting the appropriate mode, maintaining accurate settings, and monitoring outcomes. Tanero may pause or route an action for review where reasonably necessary for safety, quality, security, or compliance.
10. Communications and Electronic Consent
You consent to receive service, security, billing, transactional, and legal communications electronically. Marketing communications from Tanero will be handled in accordance with applicable law. When Tanero sends email, SMS, calls, or other messages on your behalf, you are the sender or initiating business to the extent provided by law and remain responsible for CASL, CAN-SPAM, telemarketing rules, do-not-call obligations, call-recording requirements, identification requirements, unsubscribe mechanisms, suppression lists, and requests not to be contacted.
11. External Services and Infrastructure
Tanero may rely on external infrastructure, connected account providers, communications networks, payment services, cloud services, security services, and specialized processing services to operate enabled features. Tanero selects and manages those relationships as part of its internal operations and is not required to disclose proprietary architecture, implementation details, vendor configurations, or trade secrets except where disclosure is required by law or a binding platform policy. An outage, policy change, rate limit, account restriction, security event, or discontinuation affecting an external dependency may delay, limit, or interrupt a Tanero feature. External services may also be governed by their own terms and permissions.
12. User Data
You retain ownership of your original User Data. You grant Tanero a limited, non-exclusive licence to host, copy, transmit, transform, index, analyze, and otherwise process User Data only as needed to provide, secure, support, maintain, and improve the Services for you, comply with law, and exercise rights under these Terms. You represent that you have all rights, permissions, notices, and lawful grounds needed for Tanero to process User Data.
13. Tanero Intellectual Property
Tanero and its licensors own the Services, software, architecture, workflows, models, interfaces, designs, documentation, trademarks, and related intellectual property. No rights are granted except the limited right to use the Services during an active subscription. You may not copy, reverse engineer, resell, sublicense, scrape, benchmark for a competing product, bypass limits, extract models or system prompts, or use Tanero to build or train a competing service except where applicable law expressly prohibits that restriction.
14. Acceptable Use
You may not use Tanero for impersonation, fraud, discrimination, harassment, unlawful surveillance, unauthorized data extraction, spam, calls or messages without required consent, deceptive marketing, malware, security attacks, infringement, illegal content, or conduct that violates law, professional obligations, provider policies, or the rights of others.
15. Subscription and Billing
Tanero is offered as one monthly subscription unless otherwise stated. Subscription fees are charged in advance and renew automatically each month until cancelled. There is no setup fee unless expressly agreed in writing. Optional usage-based features may be enabled or disabled by you and may create additional charges based on actual use. Prices, included usage, taxes, and applicable overage rates will be disclosed before activation or purchase. You authorize Tanero and its payment processor to charge the payment method on file for subscription fees, taxes, and enabled usage charges.
16. Cancellation and No Refunds
You may cancel at any time. Cancellation prevents the next renewal but does not create a refund or credit for the current billing period, unused time, unused features, or usage already incurred, except where required by law or expressly agreed in writing. Access generally continues until the end of the paid billing period unless the account is suspended or terminated for cause.
17. Price, Product, and Service Changes
Tanero may add, modify, replace, limit, suspend, repackage, or discontinue features, workflows, interfaces, integrations, usage allowances, technical requirements, prices, or service components as the platform evolves. Changes may be made to improve quality, security, compliance, sustainability, or product direction. Material changes that significantly reduce a paid core service or increase recurring charges will be communicated through reasonable advance notice where practicable or required by law. A price increase will not apply before the renewal date identified in the notice. Tanero will not advertise an unattainable price or conceal mandatory fixed fees.
18. Availability and Support
Tanero will use commercially reasonable care to operate the Services, including reasonable retry, recovery, monitoring, and support processes. We do not promise uninterrupted service, permanent availability, immediate responses, or error-free operation unless a separate written service-level agreement states otherwise.
19. Beta and Preview Features
Beta, preview, early-access, experimental, or trial features may be changed, limited, or discontinued and may contain defects. They must not be relied on for critical, legal, financial, or irreversible decisions unless expressly approved for production use.
20. Suspension and Termination
We may restrict, suspend, or terminate access where reasonably necessary because of non-payment, security risk, unlawful conduct, abuse, provider restrictions, material breach, risk to users or Tanero, or legal requirements. Our response may vary according to severity, urgency, history, and applicable law. You may terminate by cancelling your subscription and discontinuing use.
21. Data Export, Disconnection, and Deletion
Subject to product capability, security, law, and payment status, we may provide reasonable methods to export supported User Data. After termination or a verified deletion request, active account data is targeted for deletion within 30 days and residual backup copies within 90 days, unless retention is required for security, fraud prevention, dispute resolution, tax, billing, legal compliance, or another lawful purpose. Disconnected integrations stop future access after revocation is processed, but previously synchronized data may remain until deleted under the Privacy Policy.
22. Feedback
You may provide feedback voluntarily. You grant Tanero a perpetual, worldwide, royalty-free right to use feedback without identifying you or disclosing confidential User Data.
23. Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Tanero disclaims implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted operation, except warranties that cannot legally be excluded. Tanero does not guarantee leads, appointments, responses, revenue, rankings, SEO results, transactions, closings, commissions, regulatory compliance, or business outcomes.
24. Limitation of Liability
To the maximum extent permitted by law, Tanero and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, revenue, goodwill, opportunities, data, or business interruption. Tanero’s aggregate liability arising from the Services will not exceed the fees paid or payable by you to Tanero during the three months immediately preceding the event giving rise to the claim, or CAD $100 if no fees were paid, except where a different limitation is required by law. Nothing excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or other mandatory rights where applicable.
25. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Tanero and its affiliates, officers, employees, and suppliers from third-party claims, losses, penalties, and reasonable legal costs arising from your User Data, communications, transactions, professional services, unlawful conduct, breach of these Terms, violation of law or third-party rights, or misuse of the Services. Tanero will provide reasonable notice and cooperation, and you may not settle a claim in a manner admitting fault by or imposing obligations on Tanero without written consent.
26. Governing Law and Disputes
These Terms will be governed by the laws of Ontario and the federal laws of Canada applicable there, unless mandatory law requires otherwise. Before filing a claim, each party will give written notice and attempt in good faith to resolve the dispute for at least 30 days. The final forum, arbitration, class-action waiver, and venue language must be confirmed by Canadian counsel after Tanero’s legal entity, registered office, and customer classification are finalized. Until then, courts located in Ontario will have non-exclusive jurisdiction, subject to mandatory consumer or statutory rights.
27. Changes to These Terms
Tanero may revise these Terms and related policies to reflect changes in the platform, business model, law, security requirements, risk controls, or operating practices. The updated version will state its effective date. Material changes will be communicated by reasonable notice where practicable or required by law. Continued use after the effective date constitutes acceptance of the revised terms, except where renewed express consent is legally required. A change will not retroactively remove a mandatory legal right or excuse liability that cannot lawfully be excluded.
28. General
These Terms, the Privacy Policy, the Acceptable Use Policy, and any order form or written addendum form the entire agreement. If a provision is unenforceable, it will be limited or severed without affecting the rest. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent; Tanero may assign it in connection with a reorganization, financing, merger, acquisition, or sale of assets, subject to applicable law.
29. Contact
Legal notices: team@tanero.ca Privacy inquiries: team@tanero.ca Business address: Available upon verified legal request; contact team@tanero.ca. Effective date: August 2, 2026